Riverfront Medical

Welcome to Riverfront Medical, providing primary care for Londonderry and surrounding areas. We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer.

Care Navigation is coming to our practice. There will be more services available to patients. Care navigation uses signposting to help patients receive the RIGHT CARE from the RIGHT PROFESSIONAL at the RIGHT TIME.

All reception staff are trained to care navigate and will ask you some questions about the reason for your appointment. They will follow a protocol and WILL NOT MAKE CLINICAL DECISIONS. All staff adhere to the rules of confidentially at all times.

The Waterside Health Centre accommodates all General Practitioners in the Waterside area. There is a car park available. The centre also accommodates a treatment room with nurses in attendance. We also have attached District Nurses and Health Visitors and have a close association with the local social services office.

The WHSCT located in the adjoining building accommodates ICATS, Family Planning/Sexual Health, Chiropody, Dental, Physiotherapy, Midwifery, Occupational and Speech & Language services.

We are part of Northern Ireland Health Board

• Riverfront Medical wish to remind you that whilst you are on the premises you must be aware of your actions and how they affect the safety of others.
• Fire exits are clearly marked-should you discover a fire please alert us by activating one of the fire alarms situated around the building.
• Remove yourself from the situation and alert a member of staff.
• Please keep walkways clear from bags or other items and ensure children are monitored at all times.
• If you discover any risks to yourself or others please do not hesitate to contact the Practice Manager or any member of staff.

  HARRASSMENT POLICY / NHS ZERO TOLERANCE POLICY

  • As a Practice we at Riverfront Medical are aware that visiting your GP can, at times, be stressful and concerning for patients. We understand that current pressures on appointments and hospital waiting times add to these concerns.
  • Our Medical, Nursing & Administrative staff come to work to care and help others, and it is very important that they be treated with respect. They will endeavour to treat you in the same manner. In line with the rest of the NHS Riverfront Medical has a Zero Tolerance Policy, whereby aggressive or violent behaviour towards our staff members, whether it be in person within the Health Centre or during a home visit, verbally on the telephone, or via online platforms, will not be tolerated under any circumstances. To this end and to avoid misunderstanding all telephone conversations will be recorded for training and monitoring purposes.
  • Riverfront Medical will take appropriate action against any patient, or person accompanying (or representing) the patient who verbally abuses a memeber of our staff in any way. This may include sending a letter to the perpetrator advising that such behaviour will not be tolerated, the removal of the person from our practice list of the involvement of the PSNI where necessary.

DOCTORS

DR DOLAN 

DR RODGERS

DR KENNEDY

DR MCCARTAN 

DR OKELLY 

DR BRESLIN

DR MCARTNEY

PRACTICE NURSE

OONAGH MCGOWAN

PHYSIOTHERAPIST

MR P MCRANDLE

PHARMACISTS 

MISS L ODONNELL

MR S MCCAFFREY

MENTAL HEALTH WORKER

LISA FLEMING

SOCIAL WORKER 

KERRY MCGEE